Voice Processes

Katonia Tech Solutions Profile

Katonia is a global provider of high-quality business and telecom services. We deliver business impact through operational excellence - helping global enterprises improve their revenue, cash, costs, margins, speed, and customer relationships.

With highly skilled associates specialized by industry, Katonia offers unrelenting focus on process excellence and rigour to deliver year-over-year productivity improvements for maximum impact to the bottom line.

Our services cover sales and marketing analytics, supply chain and aftermarket services, telecom services, core operations and information technology services, and program management.

Whether your industry is in banking and finance, insurance, retail, manufacturing, telecom or professional services, we have the process experience and vertical-industry knowledge to impact your business today.

Contact us today for your voice processes needs!

SERVICES:

Service Excellence:

Katonia operates as one of the most competitive Business Services and Telecom Solution companies in the United States. We are based in San Francisco, California.

Katonia has proven its excellence in client management, time and again. Our client practices ensure close integration of the client and Katonia during transition and ongoing process delivery. The immaculate operation demonstrates the confidence customers have entrusted in Katonia to operate, manage, and improve some of their most critical business operations.

Katonia uses these to drive process improvement with a continuous focus to exceed its customers' expectations in the quality of services and products provided. Katonia acquires, develops and retains the best talent in the industry. Katonia is truly the employer of choice.

Katonia provides cutting edge infrastructure to customers, ensuring uninterrupted service delivery and process enhancements, all within a highly secure environment. Katonia has a strong technology and telecom network in place with built-in redundancy and the capability of automated re-routing and failovers.
   

Customer Service:

Katonia has been at the forefront of customer service right from its very inception. It has built up expertise in offering wing-to-wing customer service solutions and trying to ensure end-to-end operational ownership.

Katonia offers customer service solutions in a wide variety of industry verticals including telecom, insurance, Consumer Banking and Commercial Finance.

Katonia delivers world-class service at every customer touch point, from Account Origination to ongoing Customer Care. The voice and soft skills training that it offers to associates is considered the industry benchmark. It has institutionalized performance measures like End-Customer Satisfaction Survey for the voice - based customer service operations.

The ability to attract and train customer service talent combined with the technology capability makes Katonia uniquely positioned to deliver customized solutions.

   

MANAGEMENT:

Katonia operates as one of the most competitive Business Services and Telecom Solution companies in the United States. We are based in San Francisco, California.

For delivery partners, we provide the following management functions:

  1. Process training.
  2. Integrate Partners management and Project team with the client Project team to run large project.
  3. Assist with technical screening of key employees suitable for project
For global clients, we provide the following functions:
  • Accountability for methods, standards, quality and compliance.
  • Valuable market feedback to maximise opportunity.
  • Development of management reporting tool.

    MANAGEMENT:

    1. Setting up Quality Parameters as a guideline of functioning for the delivery partners and integrate existing good practice of the partners into the system.
    2. Monitoring quality checks via methods designed for a particular process.
    3. Providing reporting structures and performance appraisals for the project team

    ACCOUNT AND SALES MANAGEMENT:

    1. Katonia provides dynamic sales training for its delivery partners. The training modules provide some of the best selling methods to the project populace there by improving efficiency and productivity.
    2. Training packs are specially created for individual projects and processes.
    3. Sales and accounting function for example keep track of a sale from point it is made to delivery to commission payable are all done through various software and reporting tools

    MARKETING:

    1. Katonia provides advice on sales strategies to its delivery partners by exploiting the art of telesales, integrating brilliant selling and up-selling techniques, identifying target markets and customer profiling etc.
    2. Market positioning is done by implementing sales techniques and research using the web.
    3. Provides important market feedback to both the clients and the delivery partners.
    4. Currently Katonia is developing its customer support team base to effective deal and address issues with the increasing number of clients and delivery partners.

    TECHNICAL and IT SUPPORT:

    1. The technical team develops and designs client- specific software.
    2. The updates and maintenance are also provided by the Technical team.


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